What can we help you with?
ORDERS
SHIPPING & RETURNS
PRODUCTS
Have questions? Contact us! Our customer service team is happy to help. ✉ hello@get-mova.com - We aim to respond within 24 hours on business days.
ORDERS
WHAT PAYMENT METHODS CAN I USE?
We accept all major credit cards, iDEAL, Bancontact, SOFORT, and other secure payment options. Choose what works best for you at checkout!
MY PAYMENT HAS FAILED. WHAT SHOULD I DO?
No worries! Double-check your card details, try another payment method, or contact your bank. Still stuck? Our team is happy to help!
WHEN WILL I RECEIVE A CONFIRMATION EMAIL FOR MY ORDER?
Right after you place your order, we’ll send a confirmation email your way. Didn’t get it? Check your spam folder or reach out to us.
CAN I CANCEL OR MODIFY MY ORDER?
We work fast! If your order hasn’t shipped yet, we’ll try to make changes or cancel it. Contact us as soon as possible.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
If your order hasn’t been processed yet, we’ll do our best to update the address! Contact us ASAP, and we’ll see what’s possible.
HOW DO I TRACK MY ORDER?
Once your order ships, you’ll receive a confirmation email with a tracking link. Just click and follow your order’s journey to your doorstep!
MY ORDER HASN’T ARRIVED YET. WHAT SHOULD I DO?
Check your tracking link for updates! If it’s past the estimated delivery time, contact us, and we’ll look into it right away.
WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
Oops! If something is missing, double-check the tracking details—your order might arrive in multiple shipments. If anything’s off, let us know, and we’ll fix it!
SHIPPING & RETURNS
HOW DO I RETURN MY ORDER?
If you're not 100% happy with your purchase, you can return it within 14 days. You can request a return request through your customer account here. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. If you wish to return an item from your order and receive a refund, you will be responsible for the return shipping costs. These costs will not be reimbursed.
WHAT IS THE DELIVERY TIME OF MY ORDER?
Shipping times vary based on your location. Once your order is shipped, you’ll receive a tracking link to follow its journey. Estimated delivery times will be within 4-9 business days. Depending on your location.
DO YOU SHIP WORLDWIDE?
Currently, we ship only within Europe. If your country isn’t listed at checkout, we’re unfortunately not shipping there yet – but we’re working on expanding!
WHAT PARCEL SERVICE DO YOU USE TO SHIP ORDERS?
We work with reliable carriers to ensure your order arrives safely and on time. The parcel service used depends on your location and will be included in your shipping confirmation email.
DO I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
For international orders, customs or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer. Check with your local customs office for more details.
PRODUCTS
WHAT SIZE DO I NEED?
Check our size guide on the product page for detailed measurements and recommendations. Still unsure? Feel free to reach out, and we’ll help you find the perfect fit!
HOW DO I FIND OUT WHEN AN ITEM IS RESTOCKED?
If an item is out of stock, you can sign up for restock notifications. You’ll receive an email as soon as it’s available again!
THE ITEM I RECEIVED IS DAMAGED. WHAT SHOULD I DO?
Oh no! We’re sorry for the inconvenience. Please contact us with your order details and a photo of the damaged item, and we’ll make it right as soon as possible.
