Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Register your items for return through our here.

If you have any question about the return process you can contact us at: hello@get-mova.com 

If your return is accepted, the details will be sent to you, along with return instructions. Items sent back to us without first requesting a return will not be accepted.

Exchanges
If you want to exchange an item for a different size or color, you will need to return the item first and place a new order. You can register your return through our here.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will arrange for the damaged item to be returned and replaced.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process the refund.

Return costs
If you wish to return an item from your order and receive a refund, you will be responsible for the return shipping costs. These costs will not be reimbursed.