Shipping policy
Thank you for shopping at MØVA! This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully before placing your order.
Order processing time
1.1 Once your order is received and payment is successfully processed, we will begin processing your order. Our standard order processing time is around 1 business day. Please note that business days do not include weekends or public holidays.
1.2 During peak seasons, promotional periods, or unforeseen circumstances, order processing may experience delays. We will make every effort to notify you of any delays and keep you informed about the status of your order.
Shipping methods and delivery time
2.1 We offer the following shipping methods for European orders:
Standard Shipping: Estimated delivery within 4-10 business days.
2.2 The estimated delivery times mentioned above are provided by our shipping carriers (e.g., DHL, UPS) and may vary depending on your location, shipping method, and any unforeseen circumstances such as customs clearance delays or weather conditions.
Shipping costs
3.1 Shipping costs will vary based on the shipping method, destination, and weight of the package. The applicable shipping charges will be displayed during the checkout process before finalizing your order.
3.2 Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in the shipping charges.
Order tracking
4.1 Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order's progress.
4.2 Please note that tracking information may take some time to be updated by the shipping carrier. If you encounter any issues or have questions regarding your order's tracking status, please contact our customer support team at hello@get-mova.com.
Shipping restrictions
5.1 We currently only ship to Europe. If your country is not listed, we regret that we cannot fulfil orders to that destination at this time.
5.2 Some items may be subject to specific shipping restrictions due to their nature or destination regulations. If any restrictions apply to the items in your order, we will notify you promptly.
Order modifications and address changes
6.1 Once your order has been placed and payment has been processed, we generally cannot make modifications or changes to the order, including the shipping address. Please ensure that the shipping address provided during checkout is accurate and complete.
6.2 In the event that you need to make a change to the shipping address or have any other order-related inquiries, please contact our customer support team as soon as possible. We will do our best to assist you; however, we cannot guarantee that changes can be made after the order has been processed.
Lost or damaged packages
7.1 MØVA is not responsible for any lost, stolen, or damaged packages during transit. Once your order has been handed over to the shipping carrier, the responsibility for the package lies with the carrier. However, if you encounter any issues, please reach out to our customer support team, and we will assist you in resolving the matter with the carrier to the best of our ability.
Contact us
8.1 If you have any questions, concerns, or inquiries regarding our shipping policy, please contact us at hello@get-mova.com. Our customer support team will be happy to assist you.
